First Experience with Victorinox Repair Service

I tried the Victorinox repair service for the first time and sent my knives to their Monroe Center in Connecticut. Here’s a quick summary of the process:

Day 1: Created a repair order online.
Day 1: Mailed my knives to Victorinox, paying $5.85 for USPS.
Day 6: USPS delivered the package to Victorinox.
Day 11: Received an email from Victorinox confirming they had my knives.
Day 17: Victorinox emailed me shipping details with UPS tracking.
Day 18: I was charged $5.41 per knife for the repair.
Day 21: Received my knives back.

Total Cost: $16.67

The total time for the repair was three weeks from printing the form to receiving my knives back. Out of this, two weeks (11 days) were for shipping transit time, so the actual repair took about one week (10 days).

Overall, the experience was quite good. The Huntsman is spectacular, and the Explorer is functional again, but considering its age, it might be better to buy a new one rather than seek further repairs.

The new scales are absolutely stunning—like a gleaming gem! Thank you again, Victorinox. For $17, it's not the cheapest option, but it feels reasonable for the quality and service provided.

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